Skip to content

30 DAYS FREE RETURN DEDICATED CUSTOMER SERVICE

FREE MAINLAND DELIVERY KLARNA BUY NOW, PAY LATER

    Refund Policy

    Returns 
    Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 

    To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

    Several types of goods are exempt from being returned. 

    Additional non-returnable items: 
    - Gift cards 
    - Downloadable software products 

    To complete your return, we require a receipt or proof of purchase. 
    Please do not send your purchase back to the manufacturer. 

    There are certain situations where only partial refunds are granted (if applicable) 
    - Any item not in its original condition, is damaged or missing parts for reasons not due to our error 
    - Any item that is returned more than 30 days after delivery 

    Refunds (if applicable) 
    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
    If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5-7 working days. 

    Late or missing refunds (if applicable) 
    If you haven’t received a refund yet, first check your bank account again. 
    Then contact your credit card company, it may take some time before your refund is officially posted. 
    Next contact your bank. There is often some processing time before a refund is posted. 
    If you’ve done all of this and you still have not received your refund yet, please contact us at sales@tec-it-out.co.uk. 

    Sale items (if applicable) 
    Only regular priced items may be refunded, unfortunately sale items cannot be refunded. 

    Exchanges (if applicable) 
    We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@tec-it-out.co.uk and send your item to:

    Unit 3 The Birches
    Park Road
    Dukinfield
    Gtr Manchester
    SK16 5LP
    United Kingdom

    Please include your name and contact details with your item


    Gifts 
    If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. 

    If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return. 

    Shipping 
    To return your product, you should mail your product to:

    Tec It Out
    Unit 3 The Birches
    Park Road
    Dukinfield
    Gtr Manchester
    SK16 5LP
    United Kingdom 


    You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

    Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

    If you are shipping an item, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

    Excellent

    ⭐⭐⭐⭐⭐

    "Quick delivery, some scratches you’d expect but nothing major. Arrived boxed with aftermarket charger and plug but didn’t use these as I already had from my iPhone." - Toby

    Fast Delivery

    ⭐⭐⭐⭐⭐

    "Top company customer service was second to none, quick and easy and fast delivery! Item arrived in excellent condition. Definitely recommend would buy again." - Danny

    Amazing Service

    ⭐⭐⭐⭐⭐

    "Amazed with tec-it-out! Their customer service sets a new standard. super responsive and accommodating. I received my order lightning fast. Definitely will be back" - Lucy

    Outstanding

    ⭐⭐⭐⭐⭐

    "Remarkable service, especially for a refurbished laptop! The customer support was outstanding and my laptop arrived swiftly and in fantastic condition. Would 100% recommend" - Kyle