Frequently Asked Questions
1: Why buy refurbished?
Buying refurbished offers a whole list of benefits with the main one being value for money. Big savings can be had on laptops that were not so long ago considered the latest technology and top of the line equipment. Our laptops go through a vigorous refurbishment process meaning they have been securely data wiped, tested, inspected and cleaned to make sure they run like new. Where any faults or broken/missing parts have been found, these are put right by our expert IT engineers
Here at Tec we strive to put customers needs first. Our unique selling point is that you are able to select your chosen laptop or PC and customise the specifications to suit what you need. Upgrades are available on the vast majority of models to suit your budget. We offer the best of what the market holds and cherry pick the most desirable makes & models so we have something for everyone!
Our motto is "sales through service" which has seen us grow through return sales, word of mouth and customer care
To read a little more, please click Here
Contrary to popular belief, there is no industry standard on equipment grading! With this in mind we exercise caution when labelling 'Grade A/B/C'. We simply do not sell broken or badly damaged equipment as unhappy customers and returns do not benefit anyone
Our equipment is what others would consider grade A/B. This means that it will be fully functional and in the worst case scenario, have some light cosmetic signs of use. This can include light marks to the casing such as scuffs/sticker marks. Keyboards, track pads and palm rests may have a light shine to them but all keys will be fully legible
To view our full Grading Guide, click Here
All our Laptops and PCs come with a 1 year RTB Warranty. This includes a 30 day money back guarantee if you change your mind. For more information on this, please click Here
For all other equipment we offer a 1 month RTB warranty from date of delivery
Our usual dispatch time time is within 2 days. If we foresee any delays, we will contact you within 24 hours of placing your order
Larger bulk orders may have a longer dispatch time which we communicate with you
We use UPS '1 Day Delivery' for all laptops and PCs which is a fully tracked service. For smaller items we use a combination of Royal Mail, Hermes and DPD
We send all items in discreet, plain secure packaging that gives no indication as to what is inside. As products are refurbished we can not send items in original retail packaging and user manuals/guides will not be included.
All guides can be viewed Here
If buying a laptop or PC, chargers and power leads are included
As standard we pre install Windows 10 Pro as an operating system. If you would prefer no OS this can be left off at no cost. Please contact us to discuss any alternates. Windows will be loaded to the stage of customising and setting up your equipment to suit your own requirements, just like you would buying a brand new PC - please note, all windows updates will need to be done yourself. A Guide on how to do this is available Here
We understand software requirements can be very specific to each individual. For this reason we do not load any further software unless requested. If this is something you need, please contact us to discuss. Please note additional charges may be applied for this service
8: Can you supply Invoices/VAT Receipts?
Yes, we are fully VAT registered and supply a receipt with each purchase show VAT displayed separately. Please keep this as your proof of purchase and to claim back VAT for business customers
9: I'm interested in buying in bulk. Do you offer discounts?
We have supplied many businesses/Councils/Schools/Charities - bulk purchases are welcome whether its 10 units or 1000! We do also offer discounts. Please visit our bulk buying page here for more information
10: I have a problem/need to return my purchase/claim on my warranty
We are more than happy to help where ever we can! We offer a list of Useful Guides if you are struggling setting up your purchase
If you are thinking of returning your purchase, please get in touch Here so we can help